Returns & Exchanges
At Hand Made Katana, we stand behind the craftsmanship of our blades and offer a 30-day return policy for any unused items in their original packaging. Whether you are unsatisfied with the balance or the aesthetic, we are committed to ensuring your martial arts equipment meets your professional standards.
Initiate Your Request
Contact our support team with your order number and high-resolution photos of the katana to confirm its current condition.
Receive Authorization
Once your request is approved, we will issue a Return Merchandise Authorization (RMA) number and a secure shipping label for safe transport.
Secure Packaging
Carefully repack the sword in its original wooden crate or protective box, ensuring the blade is oiled and the scabbard is securely fastened.
Inspection and Refund
After our master smiths inspect the returned item for damage or wear, we will process your full refund or exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing